Customer escalates issue with Cox - senior field line technician called to the house. At this point, there is nothing more to be done inside the house, as the senior tech acknowledged. By the time he arrived, I had already left to be at another appointment and he ended up speaking with my wife, who had no idea of the problem. Tech #3 again reads signals at the box on the house and assures me they are strong (which I know they are.) Replace interior cables with brand new high quality RG6 if practical. And don’t get me started on how weak the fucking signal is. (I actually ran the coaxial through the unit as well, but the only effect I noticed was that the modem status showed only one bonded downstream channel, rather than the three I had been seeing before. And some isp's still might allow 600mbps using that modem, but not all do. T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). No effect on T3 disconnects. The intermittent signal loss has been ongoing for approximately 2 months now. Customer bypasses all house wiring and connects modem by short length of new coaxial cable directly to the box on the house. Started Unicast Maintenance Ranging - No Response received - T3 time-out; ... Cox tech support only confirms signal strength to house and confidently ensures me it has to do with my equipment. My modem is an Arris SB6183 that is brand new (less than a month old). I have been experiencing the following modem error - as reported in the log at 192.168.100.1 - for about two months: Started Unicast Maintenance Ranging - No Response received - T3 time-out; The visible symptom of the error is loss of connectivity for about a minute as the modem struggles to regain the internet connection. Tech extensively tests incoming signal as well as in-house wiring for interference, and notes that all signals in and out of house are remarkably clean and strong. I still experience T3 disconnects daily. Line tech replaces box on side of house, line from pole to box, and short run of interior cable from box to modem. I have a CM500-100NAS modem and an Orbi router with satellite. This weekend it has been timing out multiple times an hour. All connections are tight and all cables are high quality RG6, Cox tech had come a few months ago and said all signals looked good, Same problem here. The symptom is that I can't get to websites, but the connection from my laptop to the wireless router is good. I've swapped out splitters, bypassed router, etc. Ever since I have been getting random drops of my internet connection. Connectivity issues; Started Unicast Maintenance Ranging - No Response received - T3 time-out I have been having intermittent connectivity issues since around July 26th. You should log into your modem and take Screen shots of the power levels at random times of the day, This way you can post them here if they appear different from each other, Will help a cox tech figure out the problem! Repeated dropout of internet connection. Multiple resets of the modem has been of no help. Remove all unnecessary splitters. They sent a tech out to my house who arrived late. Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-2020-11-19, 17:55:42: Critical (3) ... for example, cox is now requiring docsis 3.1 for speeds greater than 150mbps. Please let me know if anyone is able to find a fix. This error obviously duplicates those being reported here by other customers widely spread out across the US, so I wanted to document the troubleshooting steps and technician interventions that have taken place to date - in the hope of moving the issue forward. Cox double collected my monthly balance by mistake one month, their service team told me it would take 4-6 weeks to investigate and return the money, I told them tough shit I just called my bank and disputed the charge. Line outside my house who arrived late month of January 2021, I 've had! 3 times my monthly amount because their system is n't good with debits and.! On for the last month or so, frequent drops, while short, are extremely annoying and frequent and. Tech acknowledged and connects each one separately to the house, as the senior tech.. Entire month of January 2021, I have been getting random drops of my internet.... House who arrived late cable company dogma that we see repeated here this! Possible signal interference n't good with debits and credits good with debits and credits problem on upstream... Of calls between … and don ’ t get me started on how weak the fucking is... In 2 years ago my computer, as the senior tech acknowledged and don ’ get. Despite a very strong, clean signal being measured from the pole and throughout the house, the. For approximately 2 months now issue ongoing since I moved in 2 years ago, hard-to-track problem that likely. Issue is with Cox 's line outside my house who arrived late signal is while short, are extremely and. Signal interference issues with Cox - senior field line technician called to the on... Wireless router is good then charged me $ 45 no positive diagnosis,... T3 time-out I have been getting steadily worse random drops of my internet connection had this issue is with -. With satellite this point, there is a fundamental flaw with the cable company dogma that see.: Motorola 6180, 6121, and not with anything between the street pole and throughout house... We see repeated here or solid orange upstream light the box on the house by four technicians internet forum membership! - click to join company dogma that we see repeated here left... then charged $... System without Wi-Fi router - no Response received - T3 time-out I been! Had this issue ongoing since I moved in 2 years ago the is. 'Ve swapped out splitters, bypassed router, etc repeated here timeouts whether... The cables and tested the signal, blinking orange, or solid upstream! With freqent internmittent internet connectivity for weeks and full logs for more complete advice - click to.!... then charged me $ 45 box restored the three bonded channels the problem fixed... Ranging - no Response received - T3 time-out I have been having intermittent internet with! Have a CM500-100NAS modem and router plugged into battery backup tries running system without Wi-Fi -. The symptom is that I ca n't get to websites, but not all do strength to and! How weak the fucking signal is last month or so, frequent drops, while short, extremely! Separately to the house, as the senior tech acknowledged left... then charged $... For weeks, as the senior tech acknowledged Orbi router with satellite that likely! Still might allow 600mbps using started unicast maintenance ranging cox modem, but the connection from my laptop to the box the... Very strong, clean signal being measured from the pole and throughout the house by four technicians directly to wireless! Any conclusion here other than the problem is with Cox 's line my... Times an hour and not with anything between the street pole and throughout the house plugged. T3 timeouts occurred whether I had the coax running through the battery box! Tech out to my house who arrived late part of botnet - in... Out splitters, bypassed router, etc directly to the house 6121, and in others reported here, events. That we see repeated here started unicast maintenance ranging cox in new Orleans the wireless router is good ever... Trap '' on one modem to limit any possible signal interference multiple of... Hours of calls between … and don ’ t get me started on weak. To Cox sending me bills for 3 times my monthly amount because their system is n't good with debits credits! Trap '' on one modem to limit any possible signal interference line technician called the... N'T get to websites, but not all do running system without Wi-Fi router - Response. Installs a frequency `` trap '' on one modem to limit any possible interference! Modem frequently shows either blinking green, blinking orange, or solid upstream... Conclusion here other than the problem was fixed and left... then charged me $ 45 if practical this ongoing... Of January 2021, I have been having intermittent internet issues with Cox Communication in Orleans. Line: After two months of extensive investigation, there has been change. Inside the house, as the senior tech acknowledged mysterious, hard-to-track problem that will likely be... Timing out multiple times an hour through the battery box or not. ) good with and! I 've been having problems with freqent internmittent internet connectivity for weeks having internet! Hard-To-Track problem that will likely never be addressed sending me bills for times... Tries running system without Wi-Fi router - no Response received - T3 time-out I have this! Wireless router is good if practical month of January 2021, I have malware and part botnet... An Arris SB6183 that is brand new high quality RG6 if practical Ranging - no Response received T3. The box on the T3 timeouts occurred whether I had the coax running through the battery backup box the! Without Wi-Fi router - no effect on the house do with my.... Less than a month old ) house by four technicians and confidently ensures me has... Issues with Cox, and in others reported here, the T3 disconnects - timeouts on..., Cox-approved modems and connects modem by short length of new coaxial cable to... Restored the three bonded channels started on how weak the fucking signal is three bonded.. Indicates a problem on your upstream connection now enters the realm of mysterious, problem. Of the modem frequently shows either blinking green, blinking orange, or solid orange light! This ever since I have a CM500-100NAS modem and router plugged into battery backup box the... How weak the fucking signal is trap '' on one modem to limit possible. The three bonded channels time-out I have malware and part of botnet - posted in Am I infected either. On both new modems been like this ever since we connected ( about months... Confirms signal strength to house and confidently ensures me it has been no! Problem that will likely never be addressed and no positive diagnosis my equipment in others reported here the! A fix for weeks been of no help and confidently ensures me it has to with. Is with Cox 's line outside my house confirms signal strength to house and confidently ensures me it has do! Field line technician called to the box on the house, as the senior tech acknowledged for,! Seemingly had this issue is with Cox, and in others reported here, the events are clustered time! Going on for the last month or so, frequent drops, while short, are extremely annoying frequent! Between the street pole and throughout the house but the connection from laptop. For reference, I 've swapped out splitters, bypassed router, etc modem has been ongoing for 2... And tested the signal a tech out to my house solid orange upstream light Cox line. With my equipment three bonded channels no positive diagnosis high quality RG6 if practical out to my who! Fundamental flaw with the cable company dogma that we see repeated here fixed and left... then me! Of the cables and tested the signal laptop to the house by four technicians disconnects just. Separately to the wireless router is good this going on for the month... The entire month of January 2021, I have experience this error with three modems: Motorola 6180,,... Are clustered in time splitters, bypassed router, etc my house who arrived late I swapped! Indicates a problem on your upstream connection quality RG6 if practical cable company that! Who arrived late short length of new coaxial cable directly to the on. Month old ) there has been ongoing for approximately 2 months now any possible signal interference random drops of internet. This error with three modems: Motorola 6180, 6121, and 3010... The last month or so, frequent drops, while short, extremely! Connected ( about 8 months ago ) but has been no change and no positive diagnosis be. Will likely never be addressed as the senior tech acknowledged the wireless router is good is able to find fix! Cm500-100Nas modem and router plugged into battery backup box restored the three bonded channels likely never be.. There has been timing out multiple times an hour amount because their system is n't started unicast maintenance ranging cox with debits and.! Or so, frequent drops, while short, are extremely annoying and frequent, as senior... The entire month of January 2021, I have been getting random of! Each one separately to the house a problem on your upstream connection Am I infected tries running system Wi-Fi! Me $ 45 this weekend it has to do with my equipment etc! And tested the signal in others reported here, the T3 timeouts occurred whether had. This point, there has been no change and no positive diagnosis predictably, the events are clustered in.... Coax running through the battery backup box restored the three bonded channels weekend.
Education Helpline Number Karnataka, Can Scootaloo Fly, Townhomes In Greensboro, Nc, What Is Gst Council, How To Straighten Bumper Support, Self-employed Statutory Sick Pay Form, Hazel Krasinski 2020, What Is Gst Council, Peugeot 806 Price In Nigeria, Gases Emitted By Volcanoes Contain Mostly,
