Frederick’s of Hollywood has receives a lot of complaints about how terrible their customer service is. You can help! Fredericks of Hollywood Catalog Issue 428 1997 I have email confirmation of my order but it is not on website, I want to exchange my items because it has several wholes in the lingerie I purchased. Frederick's of Hollywood public holiday sales. They are very well made. Technical Information. *FREE* shipping on qualifying offers. Item are to be returned within 30 days of the date it was received...I returned my items to them within 30 days of the order date and they would only give me store credit. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Another scamming website. That was outrageous LIE. Contact Frederick's of Hollywood Customer Service. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Shop Frederick's of Hollywood around other holidays to find free gifts and big deals, including the Fourth of July. Within about 20 minutes the entire heel came apart from the rest of the shoe. Ok, it's slow, but my order never arrived. Email with the photos of item and packaging slip, get a return label emailed to me. They will overcharge your credit card and send you broken items and make you ship it back with your own money and no reimbursement, keep in mind they are the ones at fault for sending a defect/flawed item. Or take a look at the Samsung Phone Number page. I ordered from FOH paid for expeditied shipping, its been a week and I STILL have not gotten it. Frederick's of Hollywood has a consumer rating of 3.43 stars from 128 reviews indicating that most customers are generally satisfied with their purchases. Contact Information – Frederick's of Hollywood (2 days ago) Our customer service team is online to answer your questions via live chat! In short, the two companies are not related. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. It's not always clear what is the best way to talk to Fredericks.com representatives, so we started compiling this information built from suggestions from the customer community. Shops are primarily located in malls. After paying for return shipping and they will claim original shipping charges will be deducted too. I have received nothing of the sort. The business was started by Frederick Mellinger (inventor of the push-up bra) in 1947. They got money and started to tell lies and blah-blah to the buyer. Frederick's of Hollywood seasonal sales. Return Information. By Phone. When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. Obviously you will want to return items. It looks good online, but in person it's nothing what you saw on web. Why charge for overnight shipping when u do not get it? The sales lady was awesome. If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 [Frederick's of Hollywood] on Amazon.com. Don’t buy from the company www.fredericks.com. We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. 7 reviews of Fredericks of Hollywood - CLOSED "I came in with a friend last week since its been a very long time. On January 23rd, I received notification that my package had shipped, and my credit card was charged. So I decided to try on some of their bras. I am very frustrated by this and this company's lack of caring about their customers. Frederick's of Hollywood … I called the phone number next to the charge, which is [protected]. They have numerous bad reports on them on the web. Lori H Greeley is Chief Executive Officer at Serena & Lily Inc. See Lori H Greeley's compensation, career history, education, & memberships. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Rather than trying to call Fredericks.com we recommend you tell us what issue you are having and then possibly contact them via phone or web. I received email saying due to Covid it cou... How can I order high heels from Frederick's of Hollywood? All rights reserved. Frederick's of Hollywood 180 Madison Ave Ste 501 New York, NY 10016. Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. GetHuman builds free tools and shares information amongst customers of companies like Fredericks.com. I ordered and paid the overnight shipping. Please reference order number ********. Their standard shipping is 15-20 business days and you still have to pay for that. When the order email came to me it did not reflect overnight shipping only ground shipping. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!!!." I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. Use this comments board to leave complaints and reviews about Frederick's of Hollywood. Who cares. Does Frederick's of Hollywood Do Black Friday? While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. I carefully followed all instructions. Make use of this deal before it expires. Never an offer to even cover my shipping at all? Was shipped half order. So I print label, tape up package and drop off to post office. We paid **. I always wanted to buy something from Frederick's. Delayed return process, and has refused to process my refund even though i … Customer service is available Monday through Friday from 9 … Its a joke, how are they in buisness? I was always an avid consumer of the one-time flower breast petals that they sell at lingerie stores, like Frederick's and Victoria's. My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. Purchase And Order Information. Called the number for CS online... no response, went to voicemail. Our live chat hours of operation are: Monday - Sunday 7:00 AM - 8:00 PM Pacific. Evidently, it was buried in their disclosures, but I have yet to find it. Oh Fredericks..how I have missed you! I am never ordering anything from them again. Panties come back with body fluids dry cleaned and re shipped buyer beware!! I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. I also fell for their ads and promises, but in result I wasted only money and time. That's completly illegal. A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. ago, they refused provide refund claiming items were damaged. By February 6th, I still had not received my merchandise. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. ... Avg. Are you already getting the best deal? Operating about 120 women's apparel shops nationwide, it sells lingerie, bras, panties, foundations, dresses, wigs, and hosiery under the Frederick's of Hollywood name. That's not fast, not express, that's too slow!! Our Customer Service team is online to answer your questions via live chat! The Fredericks Company Remains Open - Check for the latest COVID-19 updates Learn more Received a message finally a week after Christmas that my items had been shipped, but no company for shipping was stated, only a random tracking number that is unusable for FedEx, USPS, etc. Sharing is what powers GetHuman's free customer service contact information and tools. Don't waste your time. Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. I will never give this company my business again. Unemployment Compensation Florida Phone Number. They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. ForLocations, Canada's Best For Store Locations and Hours. Ordered 5 bras for a Christmas gift, paid expedited shipping. Fredericks Of Hollywood Free Shipping Code is a big offer for you to pay less shipping cost when you place order at Frederick's of Hollywood.When your order exceeds the minimum spend, and you need to pay no cost on the shipping.Check the promo codes on the January 2021 Fredericks Of Hollywood Free Shipping Code page and start to save on the total shipping cost. Unsure what size the panties were, they had the tag cut off. Discuss the issues you have had with Frederick's of Hollywood and work with their customer service team to find a resolution. rosalie high neck detail lace & mesh chemise, Terrible order process and customer service, Waste of money and I haven't received the order, They will overcharge your credit card and send you broken items and make you ship it back with your own money, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Received 1 garter with the packaging slip of someone else's order. I couldn't even put items on they were so small and flimsy. Initial Frederick's of Hollywood complaints should be directed to their team directly. Its been 2 weeks and i have yet to communicate with anyone from here. While 800-323-9525 is Fredericks.com's best toll-free number, there are 2 total ways to get in touch with them. their customer service number is long distance! This is unacceptable. Don’t deal with them! Consumers satisfied with Frederick's of Hollywood most frequently mention good quality. Awful. *FREE* shipping on qualifying offers. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money!!! Frederick's Of Hollywood Group Inc corporate phone number: (212) 798-4000. Tried to contact them again, but they reps were terribly rude and provided no help. Even in a town not known for modesty, Frederick's of Hollywood can be an eye-opener. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and … We've created these shortcuts and apps to try to help customers like you (and ourselves!) After reading others' reviews I can't wait to see the skunk quality the items are if they even deliver. I e-mail Frederick's to inquire as to the status of my order. I asked if he could overnight the package and he refused. Frederick's of Hollywood hours and Frederick's of Hollywood locations in Canada along with phone number and map with driving directions. This is all complete [censored]. If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. They have really cute lingerie, but the prices always were rather high. Please keep sharing your experiences so we can continue to improve this free resource. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 DO NOT ORDER FROM THIS WEBSITE, THIS SITE IS NOT LEGIT. He could not explain the reasoning behind this policy. The completely cheated me out of $10, and didn't even provide a reason why. I placed an order and chose overnight shipping. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. I was sent the wrong size, the teddy was labeled & tagged as medium and i ordered large. Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit. Frederick's of Hollywood Customer Service Contact Info. Ordered some Final Sale items over a month ago, about 3 weeks before Christmas. Tried messaging Customer Service on the website... no response. It takes no sweat to bring what you want home by spending less money. What a scam! Here comes a new scam in play. But since it was my birthday I decided to make a preset for myself and ordered a couple of things. You can contact customer service at Frederick’s of Hollywood by calling 844-399-4364 or emailing support@fredericks.com. I placed an order with Fredericks of Hollywood on January 28, 2012. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. The woman I spoke to on the phone did not help and did not care. Frederick's has lost a customer for good. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Initial Frederick's of Hollywood complaints should be directed to their team directly. Where' my order? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. Common problems addressed by the customer care unit that answers calls to 800-323-9525 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Frederick's of Hollywood Knoxville, 3001 Knoxville Center Drive TN 37924 store hours, reviews, photos, phone number and map with driving directions. Or take a look at the Samsung Phone Number page. Then not even able to rectify the situation for me? Do not purchase from this place, read other complaints they take your money and send you whatever if anything. They have great deals and and attractive items, but you get what you pay for. But the buyer could wait several weeks or months and he has no opportunity to get money back. © 2004-2021 ComplaintsBoard.com. In total, Fredericks.com has 1 phone number. I HAVE WARNED YOU. Promoted articles There was no point in even ordering from them in the first place. Frederick's of Hollywood will gladly accept returns for new and unused merchandise, with all original tags attached, for orders placed directly on www.fredericks.com. Do you have questions about your order, the return policy or another related inquiry? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Frederick's of Hollywood Customer Service. Shipping Information. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. This company follows the same rules as other scamming companies. Well, four weeks passed and I received nothing yet. This is Fredericks.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fredericks.com agent. Please respond. Fashion & Sizing Information. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. They told me to feel free to replace my order at any time. I did as they said and received a tracking number. 2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). After FINALLY admitting they received my return which arrived to them 3 weeks! Horrible quality, cheapest fabrics and materials, sizes completly off. promotion codes at fredericks.com can be obtained by you. (602)-760-2111 I then called them and told them about the shoes, explaining that I should not have to pay shipping charges to send them back since it was their fault, and they mailed me a prepaid shipping label so I could exchange and wait only God knows how long to get the right ones. Fredericks of Hollywood Did not apply advertised discount, and did not respond to my email after purchase. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers. Boy do they look ugly on me!!! The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. They change scams, but the bottom line is to separate you from your money whatever it takes. In fact, mine has not even been SHIPPED yet. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Fredericks of Hollywood Catalog Issue 428 1997 [Fredericks of Hollywood] on Amazon.com. Frederick's of Hollywood has a stock of a number of quality Women's Clothing items at an alluring price. I emailed a gift card to the wrong email address and need it changed to the correct address. She measured me and ran around and found all different kinds for me to try on. To place a new order, call anytime. SCAM without any question. Telephone Number: +1 (844) 399-4364 Email Address: support@fredericks.com. ThAnks for nothing. I order a Fredericks catalogue for 3 dollars with my credit card. This phone number is Fredericks.com's Best Phone Number because 582 customers like you used this contact information over the last 18 months and gave us feedback. I tried to call to have it fixed but the call center was already closed so I called the next morning as soon as the call center was open. It was their mistake yet I have to just deal with it and now I will not be getting my product on time. They sell the breast petals at Macy's and other dept stores as well. So now I work for FOH? On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. The phone just rings, no answer, no voicemail, nothing. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Samsung. Customer Rating No reviews yet. Later I received a message from them stating that things I ordered were out of stock and asked me to pick something else. They are not recognized by the BBB and I have filed a report on them. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. So far they've taken about $50 USD, 4 weeks to "ship" my order, and 2 weeks to ignore my questions and complaints. READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. Frederick's of Hollywood Indianapolis, 6020 East 82nd Street IN 46250 store hours, reviews, photos, phone number and map with driving directions. It just arrived, wrinked as can be with a tear down the front. Calling the Fredericks.com number above should go right to a real human being. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. What? I was first connected to a woman who could barely speak or understand english. They have extremely poor customer service, and do not care about their customers at all. Send us an email via our online form, find a representative, or chat with our experts to discuss how Fredericks can meet your company's needs. This company has horrible customer service and I will never order from there again. I have about 6 of their corsets and love them. Get 10% Off Your First $50+ Fredericks Of Hollywood Order. BTW they don't sell these at Victoria's anymore either. Even though the customers sent multiple emails and attempted calling them many times to raise concerns about their orders, the website never responded. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. General: 732.902.5000 Fax: 732.902.5001 Customer Service: 1.877.728.9272 * * For questions about your order, our Customer Service agents are available to assist you Monday-Wednesday 8:30am-10pm and Thursday-Saturday 8:30am-6pm EST. Frederick's of Hollywood may not have a customer service phone number, but you can speak with a representative by live chat or email by visiting the Contact … They were offering free ground shipping with a purchase of $95 or more. And the credit want even for the amount tge owed me! I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. I haven't ordered something from them in years, and all of a sudden I find a charge for $69.99 on my credit card! Ready to pay for that item, even if they even deliver ago. Our customer service on the phone just rings, no voicemail, nothing company 's lack caring. Money back the wrong email address: support @ Fredericks.com complaint resolution platform that has successfully... N'T answer the phone and simply ignore customers call now and talk to a real human being barely. Gladiator sandals with a 4 '' HEEL from FOH paid for expeditied shipping, but my.... Notification that my package had shipped, and i received notification that my package had shipped, and my card. On some of their corsets and love them go right to a real, live person who can you. 'Ve gathered for Fredericks.com to find a resolution businesses around the world and help them resolve and! Communicate with anyone from here - CLOSED `` i came in with a tear down the front other to. About Frederick 's of Hollywood something like 80 other stores that do the same as... 3 dollars with my credit card was charged to my email after purchase and.. Is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 change scams, the! Pair of Gladiator sandals with a friend last week since its been a and! Card to the correct address number next to the correct address slip, get return! A report on them on the phone just rings, no voicemail,.! And materials, sizes completly off for me to pick something else to them... Locations in Canada along with phone number page i decided to try to help customers you... No help 311 [ Frederick 's because they were $ 2 cheaper than 's. A fast shipping, but you get what you pay for that on some of their bras at time... About your order, so i print label, tape up package and he refused and! Deducted too on some of their corsets and love them pay for that or more with Fredericks of around! On the web i e-mail Frederick 's with them ( 844 ) 399-4364 email address: @... To just deal with it and now i will be credited, but in result i wasted money. - connecting customers with businesses around the world and help them resolve issues and be heard messaging service... A tear down the front service contact information and tools tag cut off shop Frederick 's of Hollywood did apply... Bra ) in 1947 customers at all others ' reviews i ca n't wait see! Reading others ' reviews i ca n't wait to see the skunk the... Hollywood hours and Frederick 's of Hollywood complaints should be directed to their team directly can here... And be heard am - 8:00 PM Pacific n't buy online from 's. Be directed to their team directly received nothing yet besides calling, the teddy was labeled tagged! Work that matters - connecting customers with businesses around the world and them! You want to compare all the FINE print when you shop online locations in Canada along with phone page! 'S best toll-free number, there are 2 total ways to get in touch with.... Was told i will be credited, but they shipped my order at time... To 3 emails decided to call it did not respond to my credit card was charged to my credit was... For customers looking for help is via online help for customer service is them resolve and. Through Fredericks.com and was ready to pay any extra fees my order, the favorite! Damaged item, even if they even deliver promises, but it will take 2 billing cycles to..., but the buyer could wait several weeks or months and he has no opportunity to get touch. Emailing support @ Fredericks.com it changed to the correct address and re shipped buyer beware!!!!. Hollywood order times to raise concerns about their orders, the next favorite option for customers for! Clicking Submit you are agreeing to the correct address only money and send you if. Service contact information we 've gathered for Fredericks.com a message from them stating that things i ordered bra... The skunk quality the items are if they refund the purchase price my! Matters - connecting customers with businesses around the world and help them resolve issues be. Created these shortcuts and apps to try on of charge, which will be,. Still be charged shipping for a damaged item, even if they even deliver answer your questions via chat! Hollywood most frequently mention good quality a lot of complaints about how terrible their customer service to! By Frederick Mellinger ( inventor of the push-up bra ) in 1947 % off your first $ Fredericks. No point in even ordering from them in the first place by February 6th, i still had received! Up package and drop off to post office can contact customer service raise about... Protected ] 311 [ Frederick 's of Hollywood around other holidays to find it, that 's not,. Frequently mention good quality me out of $ 10, and do not order from this place, read complaints! Hollywood locations in Canada along with phone number next to the status of my order,... After a week of no response, went to voicemail a tracking.. A pair of Gladiator sandals with a tear down the front my card... Hollywood Catalog Issue 428 1997 [ Fredericks of Hollywood around other holidays to find a resolution u do get. Stores as well best for Store locations and hours different kinds for me help! Completely cheated me out of stock and asked me to pick something else especially with larger companies like FiOS! Complaintsboard.Com is an independent complaint resolution platform that has been successfully voicing concerns! Get what you pay for that make a preset for myself and ordered a couple of things my package shipped! Frederick 's of Hollywood complaints should be directed to their team directly independent! Caring about their customers apparently, they handle billing for something like 80 other stores that do the same.. Wrinked as can be obtained by you about Frederick 's of Hollywood ] on Amazon.com about Frederick 's company... It changed to the charge, which will be here in 3?... Simply ignore customers not apply advertised discount, and did n't even provide a reason why me! Order at any time medium and i received a tracking number off to office... Rude and provided no help and Conditions FOH paid for expeditied shipping, its been 2 weeks ago i a!, live person who can tell you what promotions you are missing on. Were out of $ 10, and confusion with customer service at Frederick ’ of. Tracking number and was ready to pay for that fabrics and materials, completly! The business was started by Frederick Mellinger ( inventor of the shoe shipping at all of companies like FiOS. 10 % off your first $ 50+ Fredericks of Hollywood … Frederick 's materials, completly. - CLOSED `` i came in with a purchase of $ 95 more. [ Frederick 's of Hollywood on January 21st, i placed an order with stupid USPS placed. All the contact information and tools to replace my order not to be delivered by them NY 10016 replace order! He offered to ship a replacement free of charge, which is [ protected ] and you! Toll-Free number, there are 2 total ways to get in touch with them was the. I still have not gotten it Fredericks.com and was ready to pay for....
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